Terms of Trade

Delivery

• We currently ship to New Zealand, Australia, and the USA. We can ship to other countries by arrangement.
• All orders NZ over $100 are delivered by Courier or NZ Post free of Charge
• A $6 delivery charge will be added to all NZ orders below $100
• Delivery charges will apply to all overseas orders; we will contact you with shipping costs prior to processing your order.
• Goods will be shipped as soon as payment has been validated/confirmed
• We aim to have goods shipped to you within 24hrs of you placing your order, if there is a delay for whatever reason we will contact you and explain the reason. Of course this excludes weekends and public holidays where we will ship/contact you on the next working day.
• We will e-mail you the tracking code and the courier’s website for ease of tracking so you know exactly where your order is, once it has left our warehouse.
Returns
We want you to be happy with your purchase, therefore if you change your mind about an item purchased or it is damaged or defective simply return it for replacement, refund or exchange.
Returns need to be in their original condition including all protective packaging and returned within 14 days of you having received the goods. In the instance of damage or defect, we will replace the items, or if you prefer, refund the freight and purchase price. If you change your mind about an item we are happy to refund or exchange the product for you, but cannot refund freight costs in these instances (see point three below).
Points to note:
• We cannot accept returns where the damage or defect is a result of something you did.
• Larger items such as prams or carseats may need to be returned to the manufacturer for them to assess the damage if the goods are faulty
• We often subsidise the cost of the freight. If you have changed your mind and decide to return the item, then the full cost of the freight will be retained by Baby Stuff. I.e. if the item cost us $10 to ship and we have already charged you $6 (for orders under $100) then we will retain the extra $4 shipping expense when crediting your card. This also applies where the order was over $100 and the shipping was fully subsidised, if the item is returned we will retain the shipping cost to us before processing the refund. If in any doubt please contact us on sales@babystuff.co.nz one of our sales team will be more than happy to assist you in this instance. This only relates to change of mind purchases and in no way relates to damaged or faulty goods.

Payments

We accept payment via Credit Card (Visa/MasterCard), and direct credit to our bank account. We also provide a Lay-By option which is also available at the checkout.

We dislike and will not support in any way credit card fraud or any form of online theft. If your card is stolen or your details are uncertain we reserve the right to contact you or your bank before dispatching any goods.

Credit Card: All credit card transactions are processed through DPS (Direct Payment Solutions) New Zealand’s leading online credit card facility. Other clients of DPS include Air New Zealand, Qantas, Department of Internal Affairs, Bank of New Zealand, Westpac, Telecom, Vodafone the list goes on and on.

Direct Credit: We will e-mail you with our banking details when your order is placed. Please note that payments can sometimes take 1-2 working days to appear in our account depending on who you bank with. Goods will be shipped once your payment has been confirmed in our account.

Lay-By: If you have chosen the Lay-By option then we will also e-mail you our banking details, we require a 10% deposit ($10 for every $100 placed on layby (i.e. if you order total was $250 we would require $25 to secure your layby)) with the remainder over the next 3 months. As payments are received we will e-mail you the starting balance, amount and date paid, and new balance. As soon as the goodies are paid for we will ship them out to you.

If you have any questions about the lay-by option please contact us at sales@babystuff.co.nz